Welcome to Toy World Shop’s FAQ page! We’re here to answer all your questions about our magical collection of creative toys and collectibles. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more.
🧸 About Our Products
Q: What types of products does Toy World Shop specialize in?
A: We specialize in creative and collectible toys that spark imagination! Our collection includes:
- 3D Wooden Puzzles for builders and crafters
- Action Figures and collectible Figures for enthusiasts
- DIY House kits for miniature lovers
- Gacha toys for surprise collectors
- Mechanical Gears for engineering-minded creators
- Music Boxes and Plush toys for those who love cute and cozy items
- Pokémon and Sanrio merchandise for fans
- Unique Stationery for creative minds
Q: Are your products suitable for children?
A: Many of our products are suitable for children, but some items like detailed 3D puzzles or collectible figures may be better suited for older children and adults. Each product listing includes recommended age information.
Q: Do you offer limited edition or rare collectibles?
A: Yes! We frequently stock limited edition figures and rare collectibles, especially in our Pokemon and Sanrio collections. These items tend to sell out quickly, so we recommend signing up for our newsletter to get updates.
🚚 Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two convenient shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch
Q: Do you ship worldwide?
A: We ship to most countries worldwide! However, due to logistical constraints, we’re currently unable to ship to some parts of Asia and certain remote locations. Our checkout system will automatically confirm if we can deliver to your address.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep!
Q: My package seems delayed. What should I do?
A: Shipping times are estimates and occasionally delays happen, especially with international shipments. First, check your tracking information for updates. If it’s been significantly longer than expected, contact our support team at [email protected] and we’ll investigate for you.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Q: Are there any additional fees for international orders?
A: Your order total at checkout is all you’ll pay – no hidden fees! However, some countries may charge import taxes or customs fees upon delivery, which are the responsibility of the customer. These fees vary by country and are not controlled by Toy World Shop.
Q: The price changed after I placed my order. Can I get the new price?
A: We honor the price at the time of purchase. If you haven’t completed checkout yet, you’ll see the current price. For special promotions, we recommend signing up for our newsletter to stay informed about upcoming sales!
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not completely thrilled with your purchase, simply contact our friendly support team at [email protected], and we’ll guide you through our easy return process.
Q: Can I exchange an item for a different one?
A: Absolutely! We’re happy to help with exchanges within 15 days of delivery. Contact our support team, and we’ll arrange the exchange. Please note that you’ll be responsible for any price difference and additional shipping costs.
Q: What if my item arrives damaged?
A: We take great care in packaging your items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
🔐 Account & Technical Questions
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Q: Can I change the shipping address after placing an order?
A: We process orders quickly to get your toys to you fast! If you need to change your address, contact us immediately at [email protected]. If your order hasn’t shipped yet, we may be able to update it.
Q: How do I contact customer service?
A: Our toy experts are always happy to help! Email us at [email protected] and we’ll respond within 1-2 business days. For faster service, include your order number and a detailed description of your question.
Still have questions? Our friendly team is here to help bring the magic of Toy World Shop to you! Contact us at [email protected] or visit us at ushappytoyland.com.
Happy creating and collecting! ✨