Shipping Policy

At Toy World Shop, we’re dedicated to bringing magic to collectors and creative minds worldwide. Below you’ll find all the details about our shipping options and hassle-free return process for our whimsical toys and collectibles.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer.

Shipping Options

Note: We currently cannot ship to some remote areas and parts of Asia. You’ll be notified during checkout if your address is ineligible.

International Shipping

We ship worldwide (with the exceptions noted above). Please be aware that:

• Customs fees may apply depending on your country’s regulations
• Delivery times may vary based on local postal services
• All packages are marked with the full value of contents

Our Magical Return Policy

We want every 3D puzzle, action figure, or plush friend to spark joy! If something isn’t perfect, here’s how we’ll make it right:

Return Basics

• 15-day window from delivery date
• Items must be unused and in original packaging
• Free exchanges for defective products
• Original shipping costs are non-refundable

Step-by-Step Return Process

1. Contact Us
   Email [email protected] within 15 days of receiving your order. Use this template:

   Subject: Return/Exchange Request – Order #[Your Order Number]

   Body:
   Dear Toy World Shop Team,
   
   I would like to request a [return/exchange] for my recent order (#[Your Order Number] placed on [Order Date]).
   
   Item Name: [Product Name]
   Reason: [Please specify – defective, wrong item, changed mind, etc.]
   
   I confirm that:
   – The item is unused and in original condition
   – All original packaging is intact
   – I have included any accessories or parts
   
   Please let me know the next steps.
   
   Best regards,
   [Your Full Name]
   [Your Contact Information]

2. Wait for Approval
   Our team will respond within 2 business days with return instructions and (if applicable) a Return Merchandise Authorization (RMA) number.
3. Package Your Item
   Securely pack the item in its original packaging. For delicate items like mechanical gears or music boxes, use sufficient padding.
4. Ship It Back
   Send the package to:
   
   Toy World Shop Returns
   1650 Garrett Street
   Philadelphia, PA 19108
   USA
   We recommend using a trackable shipping service.
5. Receive Your Refund/Exchange
   Once we receive and inspect your return, we’ll process your refund or ship your replacement within 3-5 business days.

Refund Information

• Timing: Processed within 3-5 business days after we receive your return. Depending on your payment method and financial institution, it may take 5-10 business days to appear in your account.
• Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Amount: Full refund for the item price. Original shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (size, color, or defective items):

• Follow the same return process above, clearly stating you want an exchange
• We’ll ship the replacement once we receive your return
• No additional shipping charges for exchanges of defective items

Damaged or Defective Items

If your 3D puzzle, DIY house kit, or other item arrives damaged:

• Contact us immediately at [email protected] with photos of the damage
• We’ll typically send a replacement at no additional cost
• In some cases, we may request return of the damaged item

For any questions about our shipping or return policy, don’t hesitate to contact our friendly support team at [email protected].

Happy creating! ✨
The Toy World Shop Team