Term and Conditions

1. Our Creative Community

Toy World Shop is a haven for collectors, creative minds, and toy enthusiasts worldwide. Our products are designed to spark imagination and joy through:

• Intricate 3D wooden puzzles and DIY house kits
• Collectible action figures and gacha items
• Mechanical gears and music boxes for tinkerers
• Authentic Pokémon and Sanrio merchandise
• Whimsical plush companions

2. Website Access and User Responsibilities

2.1 Account Creation

While browsing doesn’t require an account, purchasing does. You agree to:

• Provide accurate and current information
• Maintain password confidentiality
• Notify us immediately of unauthorized account use

2.2 Acceptable Use

You may not:

• Use our site for unlawful purposes
• Attempt to access other users’ accounts
• Use automated systems to extract data
• Misrepresent your age (you must be at least 13 to purchase)

3. Product Information

3.1 Product Descriptions

We strive for accuracy in describing our:

• 3D wooden puzzles and mechanical gear sets
• Collectible figures (including gacha items)
• DIY house kits and music boxes
• Plush toys and stationery items

Colors may vary slightly due to monitor settings. Dimensions are approximate.

3.2 Age Recommendations

Some products like small mechanical parts or complex puzzles may have age restrictions noted in descriptions. Adult supervision is recommended for children under 12.

3.3 Gacha Items

These capsule toys are sold randomly as per manufacturer distribution. We cannot guarantee specific characters in unopened capsules.

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when we:

• Send an order confirmation email (within 24 hours)
• Begin processing your order (within 1-2 business days)

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order placement.

4.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, 15-25 business days after shipment

We cannot ship to certain remote areas and parts of Asia (checkout will notify you).

5.2 International Orders

You are responsible for:

• Any customs duties or import taxes
• Providing accurate delivery information
• Understanding local import restrictions (some countries prohibit certain toy materials)

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused items in original packaging
• Defective products (we’ll cover return shipping)

Non-returnable items:

• Opened gacha capsules
• Pokémon/Sanrio items without authenticity tags
• Personalized products (engraved music boxes, etc.)

6.2 Refund Process

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return results from our error.

7. Intellectual Property

All content on our site (logos, product designs, descriptions) is owned by Toy World Shop or our licensors (including Sanrio and Pokémon licensees). You may not:

• Reproduce our product designs or packaging
• Use our trademarks without permission
• Sell counterfeit versions of our products

DIY kits are for personal use only—commercial reproduction is prohibited.

8. Liability Limitations

8.1 Product Use

While our 3D puzzles and mechanical kits are safety-tested, we’re not liable for:

• Injuries from improper use
• Modifications to original products
• Failure to follow age recommendations

8.2 Website Operation

We strive to keep our site available but aren’t liable for temporary outages or technical issues beyond our control.

9. Changes to These Terms

We may update these terms periodically. The current version will always be posted here with the effective date. Continued use of our site constitutes acceptance of changes.

10. Contact Us

For questions about these terms or our magical products:

• Email: [email protected]
• Mail: Toy World Shop, 1650 Garrett Street, Philadelphia, PA 19108 USA